Return & Refund Policy

🔁 Return & Refund Policy

Thank you for shopping with WTN Essentials. We value your satisfaction and aim to make your experience seamless. Please read our return and refund policy below.

📅 Return Window

We accept returns within 15 days of the delivery date, only if the item is damaged or defective upon arrival.

❌ Change of Mind

We do not accept returns for change of mind, incorrect purchase, or personal preference. Please read product descriptions carefully before placing your order.

✅ Eligible Returns

Your return will be accepted only if:

  • The item is damaged, defective, or not as described

  • You contact us within 15 days of delivery

  • You provide photo/video evidence of the issue

🚚 Return Shipping

We will cover the return shipping charges. A prepaid return label will be provided once your return request is approved.

💸 Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, a full refund will be issued to your original payment method within 15 business days.

🔄 Exchanges

We currently do not offer exchanges. If your item is damaged, please follow the return process, and you may place a new order once the refund is processed.

📩 How to Request a Return

  1. Contact us at info@wtnessentials with:

    • Your order number

    • Clear photos or videos of the damaged item

  2. Wait for return approval and shipping label

  3. Pack the item securely and drop it at the designated shipping location

📞 Need Help?

For any questions or concerns, feel free to reach out to our support team:

  • Email: info@wtnessentials.com

  • Contact Page: Contact Us