Shipping policy
Shipping Policy
Processing Time:
All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing times may be slightly delayed.
Shipping Times & Delivery:
We work with multiple suppliers to bring you the best products. Estimated shipping times vary depending on the destination:
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United States: 3-11 business days
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Canada: 10-15 business days
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Europe: 7-16 business days
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Australia & New Zealand: 10-25 business days
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Rest of the World: 15-30 business days
Please note that shipping times are estimates and may be affected by factors beyond our control, such as customs delays or carrier issues.
Tracking Information:
Once your order has been shipped, you will receive an email with tracking information. Please allow 3-7 business days for tracking updates to appear in the system.
Shipping Costs:
Shipping costs vary depending on the destination and order size. Free shipping may be available on certain orders or promotions.
Customs, Duties & Taxes:
International orders may be subject to customs duties and taxes imposed by the destination country. These fees are the responsibility of the customer. We are not responsible for any delays caused by customs clearance.
Lost or Delayed Shipments:
If your order is significantly delayed or lost in transit, please contact our support team at info@wtnessentials.com, and we will assist you in resolving the issue.
Incorrect Shipping Information:
Please ensure that your shipping address is correct before placing an order. We are not responsible for orders shipped to incorrect addresses provided by customers.
For any further questions, feel free to contact our support team. Thank you for shopping with us!